Overage information should be included In self serve plan specs

  • 12
  • Idea
  • Updated 5 years ago
  • Implemented
  • (Edited)
It came to light today that another koodo user( who had a grandfathered plan) had somehow used 120$ in data not realizing how expensive his overage charges might be. Thinking that information must be available in self serve, I logged in and checked and it wasn't there. I asked some of my other MM friends who, like me, are on grandfathered plans, and their information on overages doesn't show either.

This information should be included in self serve regardless of whether or not your plan is currently available.

If I wanted to switch plans, overage rates are certainly something to compare.
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Chad Burr, Mobile Master

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Posted 5 years ago

  • 12
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Chris Petersens

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Looks like they just haven't done the work for those plans. The new plans do have overage for data shown when you roll over the plan.
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Chad Burr, Mobile Master

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Here is what I see

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Chris Petersens

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That's what I mean. Yours plan seems to be an older plan. Older than the $60 1GB that is. Maybe they will catch-up with the rest.
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Paul Deschamps, Mobile Master

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The Airtime overage rate has been added but we need the data overage to show as well web guys. Would definitely cut down on ppl asking what their overage rates are on old plans.
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Jorden, Mobile Master

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Yeah it would be nice I have to agree. I have a paper somewhere with mine written on it but I honestly can't remember what the rate is or where I put the paper... not that I ever get close to going over lol.
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Sumaya K.

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Hey guys,

Just wanted to give you an update. We are still in the process of updating in the back-end. I'll change the status once it's completed.

Thanks,
Sumaya
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Chad Burr, Mobile Master

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Lol Stephen, I drive truck (hello from Chicago). I'm a koodo customer just like you. I just enjoy mobile tech and helping people with their phones .koodo has recognized a hand full of us that help out here with the Mobile Masters badge. No offense taken, quite the contrary I took it as humorous.

David and I are both Curious about your statement that you don't read. Do you have a sight impediment? Are you using screen readers?
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Moto G

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Well David I am dyslexic and at 55 I can now read at a grade 4-5 level. When information is read to me I remember it almost per batum. I can read numbers better than letters, but even certain numbers give me problems. I can read music, but not a newspaper....lol
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Moto G

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Wow! That's awesome Chad. That explains your people person skills. My buddy drives for Gibsons, doing the local Alliston Honda run. He did long laulls to Alabama, until his kids started filling up his house...lol
He talked a cop out of giving me a 20 over ticket with 2 minutes to spare before the beer store closed....lol
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Some random Mobile Master, Mobile Master

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Thanks for the clarification Stephen! It's always interesting to learn about stuff like this! :)
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Moto G

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My wife or daughter reads to me, then sends what I ask, except swear words...lol

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