Overage charges within days of signing up?

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  • Updated 1 year ago
I just got the minimum plan to see what I use. My usage shows what I signed up for , for everything but minutes is says 23 min and I have inc 31 dollars in overage charges when I first checked???? This after only 5 days?
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tim

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Posted 1 year ago

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Allan, Mobile Master

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Did you have data turned on or make long distance calls?
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tim

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when I installed the app it said I started with 100mb data unlimited text and 23 min of talk time and was over by 31 dollars,  no long-distance used I should of had 100 min of talk.

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Allan, Mobile Master

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Ahh okay, you got the $30 plan with data. Check page 3 of your ebill to view a breakdown of the charges. If you still dont understand what they are for you can ask and/or take a screenshot of page 3 of your ebill leaving out any personal details and we can help you figure things out.
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Ranjan, Official Rep

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Hey Tim - when you first activate an account with any carrier, your monthly plan is pro-rated for a number of days until the first bill cycle kicks in. This would have been explained at the time of activation at Best Buy. In your case, the first 7 days from activation until your billing period starts on the 14th, allows only 7 days worth of your plan - i.e. 23 daytime mins, not the 100 you would get in any full month. You exceeded this by quite a bit, hence the $31 overage charge you're seeing.
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tim

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I was never told by BestBuy about this.  I did not know until I saw the overcharges.   I still do not see why I would have 100mb of data and only 23 min of talk they both should be prorated if this is the case.  Anyway just another way mobile companies stick it to the customers.  The good thing is no contract so I can just switch to another discount carrier:
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Ranjan, Official Rep

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Tim -  new customers are given a 10-day period with Koodo where data isn't capped, so they can get comfortable with their usage and get a feel for how much data they'll actually need (in case they realize they'll need more than what the plan provides and want to upgrade). Often times it's a bit trickier to guess how much data will be needed until you start using the apps and websites you'll use regularly. Airtime is easier to keep track of and guess how much you'll actually use, and it's always prorated for new activation with any provider - discount carrier or premium.
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tim

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As I said I was not told and did not know. I will know better with my new carrier

Thanks