I just got the minimum plan to see what I use. My usage shows what I signed up for , for everything but minutes is says 23 min and I have inc 31 dollars in overage charges when I first checked???? This after only 5 days?
Hey Tim - when you first activate an account with any carrier, your monthly plan is pro-rated for a number of days until the first bill cycle kicks in. This would have been explained at the time of activation at Best Buy. In your case, the first 7 days from activation until your billing period starts on the 14th, allows only 7 days worth of your plan - i.e. 23 daytime mins, not the 100 you would get in any full month. You exceeded this by quite a bit, hence the $31 overage charge you're seeing.
I was never told by BestBuy about this. I did not know until I saw the overcharges. I still do not see why I would have 100mb of data and only 23 min of talk they both should be prorated if this is the case. Anyway just another way mobile companies stick it to the customers. The good thing is no contract so I can just switch to another discount carrier: