Overage charges

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  • Question
  • Updated 10 months ago
I got charged 7.75 on my current bill cycle for data overage. I have 6 GB of data and am currently under 1 GB of usage. Please look into resolving this charge.
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Mohammed Ansari

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Posted 10 months ago

  • 1
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David, Mobile Master

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Have you reviewed your PDF bill downloaded from self-serve? It will have all the details of your charges. You’ll have to contact Koodo directly to address billing issues.
(Edited)
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Cory

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Did you recently change plans? If so, it may be a pro-rated overage charge.