Overage charges

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  • Updated 1 year ago
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Why is there 35.50 charge for the month when I had already switched to unlimited calling plan. Not agree with these charges on my current bill
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Terri Walford

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Posted 2 years ago

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Contact Customer service they'll fix you up. Sometimes you have to wait until your cycle changes before a new changes to take effect. However this would have been noted when you changed your plan. Good luck.
Photo of lekan


  • 60 Points
Is there a number to call customer care line on
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Daniel, Employee

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Hi lekan! Why do you need to contact customer service? Maybe we can help you here with your question?
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Mathieu, Mobile Master

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Hi Terri,

If you look on page 3 of your e-bill you will see a breakdown of where the charge is coming from!
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Admir Karalic

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Or these might just be the partial charges of your previous plan, it all depends when you changed for a new plan, on the billing cycle or after the billing cycle. As these two might not seem important, they do impact very heavily your bill at the end. 

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