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  • Question
  • Updated 2 years ago
  • Answered
how over-due does a payment need to be before your phone gets cut off? 
my paydays are on really off times and rent was REALLY expensive n December so i cant pay right now....
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Alexis Scoville

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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There is no set period after which you will be suspended, it depends on your credit history, as well as how often you have missed payments previously. Call koodo and speak with their billing department to make payment arrangements. If you simply allow your account to get suspended there will be a $35 reconnection fee.
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Goran, Mobile Master

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I would say 1-2 months late depending on factors mentioned above. Definitely call to work something out as it doesn't look good on your credit rating and you don't want to pay the reconnection fee.