Has anyone had issues with the bill balance not adding up? I have 2 lines and between bills and payments were only about 150(including late payment fees) behind but it's saying over 400 is still owing. I can't figure out where the rest of this is coming from
I understand that it's been carried forward, but I've gone back and added up all the payments and also all the bill amounts, and I can't get it to add up. I spoke with a representative not long ago and granted I understand how busy you guys have been, she wasn't helpful at all or polite. I tried explaining that I just wanted to know where I may have miscalculated but she just kept repeating the fact that the balance hadn't been paid off, which I understood and told her I understood. What I don't understand is how if the amount we've paid is only about $60 difference from the total amount we've been billed, plus the late payment charges it wouldn't even be $150. Again I understand the balance hasn't been paid in full every month but there were also months we paid double or extra to try and catch up. We're just trying to figure if and where we may have miscalculated, but can't get through to anyone.