Over billed for airtime

  • 1
  • Question
  • Updated 3 weeks ago
I was charged $2 for going over. Curious bc I used less than 200 of the plan’s 500 minute limit. How to apply for a Koodo refund?
Photo of Don


  • 74 Points

Posted 3 weeks ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 196,508 Points 100k badge 2x thumb
Did you change your plan this month? If so your minutes are prorated so you only have the total minutes divided by thirty times however many days until the new plan.
Photo of Mats


  • 7,712 Points 5k badge 2x thumb
Check your bill to see what the overages are for. They could be roaming or long distance charges.