Over billed for airtime

  • 1
  • Question
  • Updated 3 months ago
I was charged $2 for going over. Curious bc I used less than 200 of the plan’s 500 minute limit. How to apply for a Koodo refund?
Photo of Don

Don

  • 104 Points 100 badge 2x thumb

Posted 3 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 200,874 Points 100k badge 2x thumb
Did you change your plan this month? If so your minutes are prorated so you only have the total minutes divided by thirty times however many days until the new plan.
Photo of Mats

Mats

  • 17,834 Points 10k badge 2x thumb
Check your bill to see what the overages are for. They could be roaming or long distance charges.