outstanding phone bill for no reason

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  • Updated 4 years ago
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I have no idea how I got a bill of $200, I viewed all my usage, my last bill was $107 and now it says my current bill is $308. please help, I don't know how I got a bill for $200 in one month
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Devon Smith

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Posted 4 years ago

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Du

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You should use self-serv online to check if any ovearge on your data or minutes
if you didn't go over, you should call in and get it sorted out
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Dennis, Mobile Master

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All overage info should be on your ebill.

Log onto your self serve from a computer and download your pdf ebill for all the details
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Devon Smith

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I do use self serve. I have unlimited texting and pictures. but I haven't went over my data usage limit. I tried calling their customer service number but it aint helping. I need to talk to a real person not a machine.
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Dennis, Mobile Master

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If you call you can press 0 until you get a a live person
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Devon Smith

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I looked at all my info, I cant look at my current e-bill right now, only for last month. I have unlimited everything besides data. and I haven't went over that.
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Dennis, Mobile Master

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On my self serve I can download my ebill for the last 12 months. Not sure if there is an issue with your account.

have you paid off your tab or made any changes? Did you remember to pay your last bill or maybe payment didnt go through? If you can somehow see your pdf ebill it would provide some insight.
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Devon Smith

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I just looked through my most recent e-bill. it says nothing about an additional $200 charge.
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Dennis, Mobile Master

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So your pdf ebill says you owe $308 but none of the numbers add up to $308?

If so give koodo a call and talk to an agent and hopefully they will be able to straighten things out
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Devon Smith

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would this be a reason? missed my last bill, so they charged me, then I changed my plan, to a bigger plan?
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Dennis, Mobile Master

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Just like other phone, cable, and internet company, if you missed paying your bill then there would be a fee or interest charges added to your bill.

Also if you changed your plan, then the higher plan would be proated to the higher amount too.

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