outstanding credit on postpaid, moving to prepaid

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Running a Samsung Moto G (I know, "old school") and I went from post-paid monthly to prepaid.  I paid off the last post-paid bill as it was sent to me. 

Now, my account for postpaid shows a - $33.00 balance, a credit.  How can I deal with this and hopefully get the balance sent to my prepaid account?  This is not a TAB balance, it's actual money I've paid to Koodo - and I wouldn't have paid this if I wasn't sent a bill for it.

Location: Southwest Ontario
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colin giles

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Posted 1 year ago

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colin giles

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Called customer service, they are issuing a refund cheque. Problem solved!

I know this online thing is good, but sometimes "talking to a human" fixes things best.