Outgoing calls connecting, but sometimes it's like I'm on mute

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  • Updated 4 years ago
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3 times now, when I make an outgoing phone call, when the other end picks up, they can't hear me. It's like I'm on mute. Currently trying to call my bank where I need to make selections using keypad and it's not registering. Rebooting the phone does not help and neither does toggling airplane mode. Yes my volume is turned up.
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Charise Falk

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Posted 4 years ago

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Kelsey Overall

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Did you drop your phone or has it been submerged in water? That happened to me once and I dropped my phone in cake batter, lol.

Have you tried a factory reset?
How much free space is left on your phone?
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Charise Falk

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Good questions! Phone is only using 34% of total storage. I have dropped my phone a few times but no damage has been sustained externally and this issue happened once before the phone was ever dropped. Never been near water as this is how I got this phone in the first place - previous phone took a toilet dive :)
I am using the Alcatel OneTouch Pop Icon. Not overly impressed with this phone's ability to send or receive calls already as it tends to be static-y and extremely quiet.
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Matthew Sider

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Try a reset of the phone all os use application clean sweep this way clean any junk out of the phone
it works

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