Our new koodo home phone hub has a message "Voicemail msg. via phone co." that I can't delete? Thanks. Bill

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We have a new koodo home phone hub using our old Bell number, which is working well. The only glitch is a message "Voicemail msg. via phone co." that I haven't figured out how to delete. (we can delete our regular voicemail messages no problem.) Thanks for any help you can give us. Bill
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Bill Doyle

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Posted 1 year ago

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Allan, Mobile Master

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Try pressing and holding the # button for about 5 seconds or until you hear a beep.

If that doesnt work, what is the model of the device in which you see this message on?
(Edited)
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Bill Doyle

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That didn't work. Our phone is a Panasonic. Thanks. 
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Bill Doyle

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Hoping for your next bit of advice as no settings access on this Panasonic phone
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Allan, Mobile Master

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Just to confirm, you have called your voicemail number and deleted all the voicemails currently stored such that the automated voice says you have no messages?
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Bill Doyle

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Yes. Those messages all deleted no problem. Thanks for helping.

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Allan, Mobile Master

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My last idea would be to try and reset your phone, either by unplugging, removing the battery, etc.
If that doesnt work then I would suggest contacting Panasonic and see if they can help you.
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Bill Doyle

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I'll try Panasonic. Thanks for trying!