Other charges

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  • Updated 2 years ago
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So my bill is only supposed to be 76 after taxes and looked at my bill and noticed there's a charge of 21$ for other charges. Can someone from billing let me know what that's all bout? Tried to call 611 but said wait time is 35-50 mins and I don't have that time. Thanks
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Sarah-Anne C Hazeu

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  • confused and fustrated

Posted 2 years ago

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Chadwick, Mobile Master

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Log into self serve, go to PDF version of E BIll, check page 3, that will show you your charges. Customer care is not for checking the bill as you can do it online( they may charge you for calling for this information since it is accessible online 24/7)
(Edited)
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Melissa, Employee

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Hey! Just to clarify, we will never charge customer service fees for questions related to the account/bill or any dispute. :)
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Chadwick, Mobile Master

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Ive been told differently by a rep, which is no surprise. Thank you so much for clarifying :)
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Mayumi, Mobile Master

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Other charges includes Tab charge.
If you bought a phone with Tab Plus, then $21 for phone tab charge.
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Julie, Official Rep

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Hey Sarah! Has everything been clarified? Let us know :)

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