ordering online cant get into town

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  • Updated 1 year ago
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i have no way of getting into town to a koodo store can I do it all online? Id be new to koodo Im just not sure how it all works when you order online if you have to go into a store at some point cause I dont own a car and live out in the country and cannot get into town..
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Cyneta Northey

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Posted 1 year ago

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David, Mobile Master

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Yes, it can all be done online. Place your order, and when the phone arrives, the instructions to finish setting up your account will be included in the box.
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Alaa, Employee

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Hi Cyneta,

Just an addition to David's comment, your line should be activated as soon as the phone is shipped, if it's activated, an email will be sent to you. If you receive the phone and it is not activated yet (Probably due to a high volume of orders), please give us a call. 

One more thing, please make sure that the address on your Koodo account is up to date. 

Thanks!
(Edited)
Hi!! I have the same question. What is required to finish setting up an account once your phone arrives?? I don't have any photo ID, Just birth certificate, SIN and credit card. Will that be an issue?
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Cyneta Northey

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You can go to your office where you get your health card and such and get a photo ID card kinda like a drivers liscense but not and you can use that as a photo id costs $35 it helps if you ever need photo ID