ordering a new phone online, new to koodoo, cant pay the 5$ charge with prepaid visa

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  • Updated 2 years ago
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liz noble

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Posted 2 years ago

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Tayeb A, Employee

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Hey Liz,

If your credit card is not accepted, I would recommend giving it another try. Make sure that the address you enter in your billing information matches the one on your credit card. This link: http://koo.do/1Q2Gihg should help with your online order.

Hope this helps!
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Melissa, Employee

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Hey Liz! Prepaid credit cards are not accepted when ordering phones online.  It must be a card issued by a financial institution which is registered under your name or someone else's name that has the same last name and address as you registered on the card.  Hope this helps! -Melissa
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psfl

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Can you use a prepaid card to pay your tab balance?
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Daniel, Employee

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Hi Paul, 

Prepaid credit card are accepted in order to make a one-time payment. You can pay off your Tab in the Self Serve. It will be added onto your next bill. Hope that helps :)
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psfl

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I tried to use a prepaid credit card at a  kiosk today to pay off my tab and was told It could not be done.
I called customer service and it was handled in a very prompt and efficient manner Kudos to koodo.

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