ordering a 2nd WHP (wireless home phone) question Question

  • 1
  • Question
  • Updated 9 months ago
I have just ordered a  WHP (wireless home phone) today,  and want to order a 2nd one for a cottage, before the deal expires... When I try to go to the checkout, I have a choice of  (I'm NEW to Koodo)  , or (I'm a Koodo customer) ....I do not think that i am officially a Koodo customer yet, but when I click on  (I'm a Koodo customer) , I am not able to log in, as it keeps saying I have wrong password .... What should I do to order another WHP ???
Photo of Gilbert

Gilbert

  • 160 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of David

David, Mobile Master

  • 89,190 Points 50k badge 2x thumb
Until you register a device, you are not yet a customer, and don't have a self-service account. You can either wait until you receive the credentials for your account to order the second WHP, or order a second one and merge the accounts later. The first option might be easier.
Photo of Gilbert

Gilbert

  • 160 Points 100 badge 2x thumb
from what the website says, the $5 dollar deal ends on Aug 18,2017 .... how long does it take for these  "credentials for your account "  ???
Photo of David

David, Mobile Master

  • 89,190 Points 50k badge 2x thumb
They are usually emailed to you about the same time as the device ships.