ordered wrong phone

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  • Updated 3 years ago
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Hello, my husband ordered a new phone for me using my tab (long story short, I wanted a flip phone with a keyboard because i mainly text, and he ordered a regular old flip-style phone that is impossible to text on...)
I have the phone here, I haven't opened it at all, how do i go about sending it back and ordering a phone I can actually use? ;)
Thanks for your help :D
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Krista Dussault

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Posted 3 years ago

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Sophia, Mobile Master

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No worries, Krista :) You have 15 days to return your phone and exchange it for the one you wanted :)
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Dennis, Mobile Master

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And here is Koodo's phone lineup

Unfortunately Flip phones with a full keyboard are just not that popular anymore
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Mayumi, Mobile Master

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Did you ordered online?
From Koodo's website:
Online purchases should be returned via mail and can be initiated by calling *611 from your Koodo Mobile phone, toll free at 1-866-99-KOODO or 647-788-4337. We will send you a pre-paid, self-addressed envelope to ship the mobile phone back to us.
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Ivan, Mobile Master

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As Koodo no longer offers any flip phones with a QWERTY keyboard, you may have to look into buying an unlocked phone elsewhere if you must have a phone like that. Just make sure it support's Koodo's 3G frequency bands, which are 850/1900 (referred to as either 3G, UMTS, HSPA, or WCDMA).

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