Ordered phone online: when does billing start?

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I just ordered a phone from Koodo online, and it arrived in the mail today. But the site said "expect 10 days to process the order". As a result, I've got almost 20 whole days of my contract with my previous company left. I'd like to avoid paying for 2 plans at once.

When does Koodo consider my account activated, and start charging me? When the phone was delivered, or when I first use the SIM? i.e. if I wait to put the SIM in the new phone, will Koodo consider the account "not started" yet?
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Posted 1 year ago

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Allan, Mobile Master

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I believe it starts once you either activate your sim card or activate your online self-serve account
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David, Mobile Master

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You begin paying your account froth day the phone shipped. It would not work very well for Koodo to have folks who wait long periods (if ever) before inserting a Koodo SIM, so charges begin at time of shipping.

If you port your existing number immediately, you should receive a refund from your current supplier.