Ordered phone online can I exchnage in store?

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  • Updated 8 months ago
Hi, I ordered a new phone online but realized soon after receiving it I ordered wrong phone while this is 100% my fault, I wanted to know if I have to exchange the phone through mail or if I can simply go into the store and exchange for the phone I want?
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Elizabeth Mckee

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Posted 8 months ago

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Dinh, Mobile Master

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I don't think you can return and exchange it in store. You would have to contact the webstore and follow their instruction to return it though. the policy is here: https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone

You could return that phone and after that get another phone at store.
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Robert, Mobile Master

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Hello there,

Here's the policy for phones bought online : 

• Money back guarantee (MBG) is 15 days from date shipped (15 calendar days, not business days)
• If the customer wants to return the phone, they must request a return mailer before the end of the 15th day
• Phones cannot be returned to a store (not even a Koodo Shop)

So yeah, it's not returnable in-store
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Dennis, Mobile Master

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You are better off returning it within the 15 day period and just ordering the right one instead of exchanging