Ordered online but haven't received a confirmation email

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  • Updated 6 months ago
I ordered a new phone online and haven't received a email yet. Seems a little odd
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Chris

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Posted 6 months ago

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Sophia, Mobile Master

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When did you order the phone? Did you get a confirmation on the website that the phone was ordered?
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Chris

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Yeah there was a confirmation after I bought it but there was no email confirmation and there was no way to see it again
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Dennis, Mobile Master

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Have you checked your junk mail?
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Chris

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Yep, nothing
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Robert, Mobile Master

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How long ago did you order the phone?
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Chris

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Only yesterday but I think it's silly for a company not to have an automated reply with a confirmation and receipt. Kinda dumb
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Chris

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Charged but pending and no unless it was on that screen after buying the phone but I can't go back and see that now
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Dinh, Mobile Master

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Then it could be an issue with their ordering system. I am not sure what could hold up the order, but it properly will be cleared soon. I would wait till tomorrow. If you don't see anything by then, you could call their webstore to ask.
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Chris

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Yeah, I'm not overly worried it won't show up mostly just wondering why no emails are sent out and that's probably what I'll do
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Robert, Mobile Master

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Chris, sometimes before the CC gets charged, they need to make a BG check in order to confirm that you're going to be able to pay your bills. So that might explain why it takes more time before going through.
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Dennis, Mobile Master

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But either way there should still have been an email sent.

It could be possible you made a typo when entering your email the first time?