Ordered new phone

  • 1
  • Question
  • Updated 11 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I ordered a phone, the order number is HFO18544555 I still haven't received confirmation that the order is processed. I have been without a phone for a week and I need one asap!  And yes I checked my spam.
Photo of Sarah Ayer

Sarah Ayer

  • 80 Points 75 badge 2x thumb

Posted 11 months ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Have you contacted Koodo's Webstore team? They're available Tuesday to Friday between 3 and 9 PM EST.

koodo.webstore@koodomobile.com or 1-844 566-3697
Photo of Sarah Ayer

Sarah Ayer

  • 80 Points 75 badge 2x thumb
I've sent them an email 2 days ago and haven't heard back... and I can't call because I don't have a phone :(  Do pay phones exist anymore? lol
Photo of Ranjan

Ranjan, Official Rep

  • 30,412 Points 20k badge 2x thumb
Hi Sarah - confirming that your order was received on Sunday evening and is in queue to be processed. Once it is ready to be shipped you will receive an email confirming shipment, and with tracking info., to the same email address you're using here. 

This conversation is no longer open for comments or replies.