Ordered a phone online - when does the money back apply?

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  • Updated 2 years ago
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I ordered a phone with a plan... I understand that there is a 15-day money back guarantee, but when does this apply? When I purchased it or when I receive the phone?
Photo of Juan Jerico Manrique

Posted 2 years ago

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Chadwick, Mobile Master

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We have been told it's 30 days from purchase when buying online.
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Robert, Mobile Master

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Hello there,

Here's the policy for phones bought online : 

• Money back guarantee (MBG) is 15 days from date shipped (15 calendar days, not business days)
• If the customer wants to return the phone, they must request a return mailer before the end of the 15th day
• Phones cannot be returned to a store (not even a Koodo Shop)