Ordered a phone and plan..only got confirmation email

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  • Updated 2 weeks ago
Ordered a phone and plan and all i got was a confirmation email . when will i get the rest of the info .Tried calling koodo and its just saying wait times are 1 hr order number HFO20972954
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Amanda L

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Posted 2 weeks ago

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Mats

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You will get the rest of the info once the phone ships which should be in about 4 or 5 days depending on if there is a backlog.
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Dennis, Mobile Master

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What else were you expecting to get?

What does the confirmation email say?
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Amanda L

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So i did recieve an email from koodo with shipping info but they had someone elses order number refrenced not mine so i was tracking someone elses order .. Later last night I recieved an email for my order number and tracking info ..lol Does shipping occur on weekends and holidays ? Also no info for an account number or anything. Does anyone know when i will recieve that?
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David, Mobile Master

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There should be a link in the tracking email to set up your self serve account.
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Amanda L

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No link just what I ordered and a tracking number and a order number
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David, Mobile Master

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Hmmmmm..... then it may be that the shipping dept, and provisioning dept are out of step with one another. You should receive an email with the needed link soon.