Ordered a phone and haven't gotten any sort of email

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  • Updated 2 months ago
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I ordered a phone yesterday afternoon and i havent recieved a email of confirmation or shipping , is it possible to know whats going on ?
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Lisa Shearer

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Posted 2 months ago

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Dennis, Mobile Master

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You should have received an order confirmation with an HFO order number.

Have you checked your junk mail?
(Edited)
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Lisa Shearer

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I havent gotten any sort of email i checked all folders, although after ordering the phone I was directed to a page and they gave me this order number : NFO19460134
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Dennis, Mobile Master

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Let's wait for a Koodo rep to check on the status.

It might be a situation where maybe there was a typo in the email or some kind of delay on Koodo's end
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Kelsey, Employee

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Hi Lisa, the team has checked your order status. Because it's a renewal it's a much faster process - it's already been shipped and is on its way to you!

(FYI - your order number is HFO19460134. The N you used is actually an H. Just in case you need it in the future!)
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Dennis, Mobile Master

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Hi Kelsey,

Since it was a renewal was a confirmation and shipping email sent to Lisa ?
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Kelsey, Employee

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Yes, it should have been. 
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Lisa Shearer

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I havent gotten anything , no shipping email
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Lisa Shearer

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Thanks so much! Is there a shipping number ?? So i can track it? :)
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Kelsey, Employee

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Hey Lisa, I won't provide the number on this forum since it's public, but it should have been sent to you at your gmail account provided at checkout. Perhaps check your spam folder? I can tell you that the predicted delivery date is Monday Mar 12 based on what I'm seeing now.

If you don't find the email, you can send a PM to us on facebook and our agents there can give you the number. 
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Lisa Shearer

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Thats fine :) thank you so much for your help! :)

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