ordered a phone

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  • Updated 9 months ago
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So I ordered a phone a while ago and got no email as to if it shipped or anything. And I noticed my apartment number is not on my account is there anyway to find out if it shipped or anything?
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Jordan Morris

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Posted 9 months ago

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Dennis, Mobile Master

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You will need to contact the webstore

Koodo Webstore:

If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or 1-844 566-3697. Please have your order number handy.

Hours of Operation:

  • Tuesday to Friday: 3pm to 9pm EST
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Jordan Morris

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Thank you I've tried calling a few times but only seem to get an answer machine and they have never called me back!
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Ranjan, Official Rep

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Hi Jordan - I see that your order was received last Friday. It has been approved and is waiting to be picked and shipped out. You'll receive an email with tracking info., to the same gmail address you've provided here, once the phone is ready to ship. Hope that helps.
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Jordan Morris

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Thank you very much for the info!
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Robert, Mobile Master

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SO I believe the apt number problem got solved?

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