Order verification: HFO19641762

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  • Updated 3 months ago
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Hi there,

I placed an order this Saturday for a new phone and I got the message saying they have recieved my order and everything. But I have not recieved an approval or shipping email as yet. I was wonderig if it did recieve..
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Zainub Rathore

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Posted 3 months ago

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Allan, Mobile Master

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The email with your HFO order number is your confirmation email. After you receive that, the only other email you will get is when the phone ships which can take a few days.
(Edited)
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TJ Smith

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Z,

please check your spam folder or if on Gmail: Social/Promotion tabs. If by the end of the day you still haven't received the confirmation email send a private message via FB or Twitter to Koodo.
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Zainub Rathore

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Thank you for the reply guys, I was not aware the shipping confirmation email can take a few days. Currently I do not have a phone on me so I was worried if my order didn't recieve, they will try contact me on my cellphone and not get an answer. Thanks again for the prompt help!
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Dennis, Mobile Master

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Koodo can be slow picking the order and then shipping it.  If you purchased on Saturday, I would expect it to ship sometime this week
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Allan, Mobile Master

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Yea according to here (https://www.koodomobile.com/help/ordering-online), "It'll take 7-10 business days for phones and accessories to be delivered."

I'd say it should be shipped by the end of the week if i had to guess. You can always contact Koodo to get an update on your order as well but seeing that you ordered it on Saturday it hasn't even been a full business day yet.
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Zainub Rathore

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thanks! I'll keep an eye out for the order this week then!

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