Order status

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  • Updated 1 month ago
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Could someone please check my order status? It's been 5 business days since the order was created and I received nothing but the confirmation email.

My order number is:  HFO20134118

Thanks
Bharath
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Bharath

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Posted 1 month ago

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Ranjan, Official Rep

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Hi Bharath - we've received higher than usual order volumes over the past few weeks, and are slightly backed up. But don't worry, your order will be processed soon! I see that it was received last Saturday. I've asked for a status update as to when we think it will be processed, and will share news with you once I have some, but it will likely be sent out to you next week, with a follow-up email containing tracking info. for the shipment, and account details as to how you can set up Self Serve.
Hope that helps. 
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Ranjan, Official Rep

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Bharath, it appears that the order was cancelled, and an email sent with information explaining why. Let us know if there's anything we can assist with here. 

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