Order status

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  • Updated 4 months ago
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I have heard of huge backlogs just wondering in the status of my order. HFO19460222 if someone can check this out for me that would be greatly appreciated
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Shawn C

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Posted 4 months ago

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Goran, Mobile Master

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If a rep is available they'll look into it. Otherwise expect to possibly wait several business days as I believe the site potentially told you. But you'll get notified once it ship's via email.
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Shawn C

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I understand that just someone from Ontario ordered after me on the same day but at night and they got a shipping confirmation
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Goran, Mobile Master

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Different loads and capacities for different distribution centres. Expect to wait up to 10 business days but some will not.
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NorthernRaven

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Even then there may be issues.  I got a shipping confirmation email/ on Thursday, and while the tracking # is active at Canada Post, it hasn't yet received its first scan by CP.  It was around 5pm Eastern on Thursday, so it would understandable if it didn't make it into that day's delivery to CP induction, but an additional day or more, not so much.

If they are creating the CP tracking label info before pick-and-pack, they shouldn't be releasing the shipping email until whatever scan they likely do after the order is actually packed.
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Shawn C

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Should be able to purchase sim from retailer activate it online so account is up and running quickly. I contacted koodo right after my purchase trying to activate account so I could refer my wife for the $100 credit note I will have to deal with them after the fact about it

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