Order status HFO19460934

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  • Question
  • Updated 4 months ago
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Please advise. I want to know if there are problems with my order. If I receive the sim after the 15th, will I still get my $40 gb. I'm migrating from Koodo.
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helen

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Posted 4 months ago

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Dinh, Mobile Master

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hi Helen,
If you eligible, you will get the $40 6GB. They would honor the order as you did it before the deadline.
You could also do it in store by yourself, if you don't want to wait for the online order.
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helen

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Some people have reported getting unactivated sims. Will I be locked into the plan even if my sim comes unactivated and after the 15th?
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Dinh, Mobile Master

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As I mentioned, they will honor if you are eligible.

They have a backlog of activation right now. If you receive the SIM unactivated, do not attempt to setup your selfserve account yourself. You should wait until the activation is completed and you will receive the activation email.
(Edited)

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