Order Status

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  • Question
  • Updated 2 months ago
Could someone from Koodo please check on my order status? This is my second ordering online And my first order was canceled... so I’d like to know if it’s shipped yet or not. My card was charged and all I have is my order number which is HFO19781454

Thank you in advance.
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Yana Shprits

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Posted 2 months ago

  • 1
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Dennis, Mobile Master

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When it's shipped you will get another email from Koodo with your tracking number.
If you have not gotten this number, then your order has not been shipped yet
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Ranjan, Official Rep

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Order was received Sat. evening, Yana, and everything looks okay. As Dennis stated, the next communication would be a shipping confirmation, which is typically 3-5 business days after the order is placed.
I've asked for confirmation from the web store team as well, so if there are any flags/issues, I'll report back. Otherwise it's in queue to be processed.