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Hi, could you please confirm if order # HFO19390337 is in the queue for processing? I ordered a SIM card for the Public Mobile to Koodo promotion early last week and have not yet received any communication from Koodo regarding the status of the order. I am getting nervous because the offer expires in 3 days. My partner was able to get converted in 15 minutes at a Koodo kiosk, so I do not understand why online takes so long.