Order information

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi looking for some info on a order I placed on nov 29 no Confirmation email as of today I do have a order number I was just wondering if it went through because. I had a withdraw from. my account. tried to contact the number and could not get through and sent e mail and still no response.
Photo of Glenda Mcintyre

Glenda Mcintyre

  • 70 Points

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,774 Points 100k badge 2x thumb
Hello Glenda

It takes a few business days for orders to be processed under normal circumstances. Given that this weekend was one of Koodo's busiest shopping periods of the year, there is indeed a backlog of orders that the team is working through. Rest assured, that you will be notified once your order is processed, OR if the team finds any issues with your order. If approved, you'll receive a confirmation with tracking info. for your delivery. If there are any problems, the email will explain what the issue is.

This conversation is no longer open for comments or replies.