Order information

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  • Updated 1 year ago
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Hi looking for some info on a order I placed on nov 29 no Confirmation email as of today I do have a order number I was just wondering if it went through because. I had a withdraw from. my account. tried to contact the number and could not get through and sent e mail and still no response.
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Glenda Mcintyre

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Posted 1 year ago

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Robert, Mobile Master

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Hello Glenda

It takes a few business days for orders to be processed under normal circumstances. Given that this weekend was one of Koodo's busiest shopping periods of the year, there is indeed a backlog of orders that the team is working through. Rest assured, that you will be notified once your order is processed, OR if the team finds any issues with your order. If approved, you'll receive a confirmation with tracking info. for your delivery. If there are any problems, the email will explain what the issue is.

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