How long has it been? Did the site say there would be a backorder for a certain amount of time? You don't get an email until the phone has shipped unfortunately. You can also send a private message to Koodo via Facebook Messenger or DM via Twitter to ask about it if a rep doesn't respond here in a few hours.
Hi Mee - thanks for the order number. I see that the order was received. Let me follow up with the team to understand if there's a reason for the hold up. Should have a response for you by tomorrow afternoon.