order

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  • Updated 4 months ago
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my order number is HF19336990
Can you check the order status please
It has passed many days. Thanks.
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Mee Choi

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Posted 4 months ago

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Goran, Mobile Master

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How long has it been? Did the site say there would be a backorder for a certain amount of time? You don't get an email until the phone has shipped unfortunately. You can also send a private message to Koodo via Facebook Messenger or DM via Twitter to ask about it if a rep doesn't respond here in a few hours.
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Ranjan, Official Rep

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Hi Mee - thanks for the order number.
I see that the order was received. Let me follow up with the team to understand if there's a reason for the hold up. Should have a response for you by tomorrow afternoon.
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Ranjan, Official Rep

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Hi there - I heard back and the team confirmed that some clarification is required about the account and order. They've tried calling - left a voicemail - and also replied to your email.
Please check both and get back to the web store team to sort out the details. 

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