or maintenance....... Keep in mind I have no phone or access to one

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  • Updated 5 years ago
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bill b

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Posted 5 years ago

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rikkster, Mobile Master

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How so or can you be more specific?
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Mayumi, Mobile Master

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What is your question? we might be able to help :)
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bill b

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Sorry, the topic should of read
Lost Phone

The question was:
Site down for maintenance
How do you suspend service of a lost phone when site is down
I have no phone access

NOTE: Site back up so I suspended service, but had to wait for 12 hours
Don't know if phone was misused till then
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Myke

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You will have to wait until your bill comes out. Keep in mind, you are liable for charges even if you didn't use the phone.
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Robert, Mobile Master

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Still arguable...If you've encountered charges, give them a call and see with them.
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Ahmad

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Myke, don't even speak that Koodo corporate policy crap right now. This is one of those rare situations and I EXPECT Koodo to reverse any charges that she may have incurred. The customer did everything he could.

If you think my own phone company wont (sorry, literally CANT) suspend my lost phone and I incur charges, they better be reversed and the CCTS would more than happily agree.
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Myke

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It's not corporate "crap", as you put it. It's up to the descretion of the agent who takes the call. Koodo does not have to credit charges that are deemed valid. Sure, it's bad timing and if there are charges, they may be credited. That doesn't change the fact that charges occured on a phone that is not used by the account owner are still liable.

If you're going to have this attitude all of today, then I suggest you go and do something else. I am in no mood to deal with your disrespectfulness.
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Mayumi, Mobile Master

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Hi bill b
Did you suspend your service through a self serve account?
I would call customer service at 1-866-995-6636 from any phone and explain your situation. They might tell you if there was a usage last 12 hours or not( hopefully no usage) and see from there.

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