Option to upgrade to LG G6, but my koodo mobile online won't let me do this online.

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  • Updated 5 months ago
I got a text from Koodo, about the option to upgrade to an LG G6 for $0 if I also upgraded my tab. I'm fine with that. I currently have a LG G4 with a tab medium. I've tried to upgrade online several times, and it will not let me. Can anybody help? I could go to a koodo store, but my work schedule keeps me very busy and I find it difficult to find time to do this. Thanks!
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Mary Davidson

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Posted 5 months ago

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Allan, Mobile Master

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What errors are you getting when you try to purchase it?
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Paul Deschamps, Mobile Master

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If you already have a tab on your present phone you will need to pay off your tab owing in full before you can take advantage of the offer.
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Mary Davidson

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The errors are saying that I am unable to do this online, even though I did an upgrade online a few years ago now (up to the LG G4). It's probably because I have a tab to pay off, which I'm willing to do. However since this cannot be done online, is there a full number I can call from a phone? I'm also having issues with my SIM card on my current phone. 
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Mary Davidson

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Yes, I am. 
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Dinh, Mobile Master

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hi Mary,
When did you upgrade your plan previously, was it under 3 months? and were you on a spending limit program? You properly have to check in with Koodo before you could pay off the current Tab.
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Mary Davidson

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It wasn't under 3 months. It's been about 3 months since I get a new SIM card. I don't think I'm on a spending limit program. 
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Dinh, Mobile Master

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You would have to contact Koodo then, to ask them to check on the status of the Tab. It could be a glitch. As you couldn't do anything there, you won't be able to upgrade.

You could contact Koodo either through calling Koodo (611) or sending message to their facebook.
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Mary Davidson

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Thanks.