only 90 minutes showing but I signed for $39.00 plan

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  • Updated 5 years ago
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Signed for $39.00 plan yesterday (new Koodo user here)
450 anytime minutes and 600 mb data
I looked on self serve and the data shows 600 mb but for voice it only shows 90 minutes. Where are the remainder minutes

"0/90 mins*
Your plan includes 90 local anytime minutes."
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Brigitte Bouchard

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Posted 5 years ago

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Chad Burr, Mobile Master

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Your plan is pro-rated for the first month until about 5-6 days when you hit your billing cycle. Then you'll have your full allotment of minutes. It has to do with the way the bill is generated.

450 minutes a month is 15 minutes a day

90/15 is 6. So your 1st bill will be generated in 6 days and your 450 minutes will reset.

Your first bill will include the first 6 days @$6.50
Then the next 30 at $39.00

So expect the first bill to be about 45.50 plus taxes and any overages from the first 6 days.

Here's a link to a video that explains your first bill so it won't be confusing.
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Penny Amos

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Thanks for the quick reply :)
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Chad Burr, Mobile Master

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You're very welcome. Enjoy your new phone services. If you have more questions. We're here 24/7
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Jonathan I, Mobile Master

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Correction: Chad Burr is here 24/7 because he works silly hours. I sleep sometime around 1 am and get up around 8ish almost every day
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John Lee

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Chad lives in the community.
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Rodney Marois

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I love my plan its 1 thousand 250 minutes and nights and weekends and unlimited text canada usa

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