Online payment issue

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I payed my bill online a month ago but my current bill is showing up as double the normal. I used to have another phone 2 years ago with koodo and is there a possibility it charged that old account?
Photo of Alexander Tate Hogenson

Posted 5 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
Maybe your last month payment failed to go through? You can check your bank statement to see if it went through.
And for the other phone, does your bill show you this old number/account too?
My bill doesn't show my old account r number... And maybe it didn't go through but I checked that and I am sure that I went through, I will double check.
Photo of Steven

Steven

  • 1,420 Points 1k badge 2x thumb
Make sure that on your Payees on your online bank doesnt have the old account number. Also it could take 7-10 days for the payment to go through. third, double check that the account number you are paying too is 100% correct. (Ive seen people pay to the wrong accounts before) Good luck :)
Photo of Merissa Gallup

Merissa Gallup

  • 70 Points
That just happened to me . Im not happy with koodo right now
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
What happened?
Photo of Jerry Gill

Jerry Gill

  • 60 Points
im having a similar problem. i cancelled my koodo services with koodo and was slammed with a $210 bill after cancelling months ago. i paid th bill to get rid of koodo . and i just recieved a bill in the mail after few months stating i still owe them 210 im furious.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
" ...and was slammed with a $210 bill after cancelling..."
- Was it included remaining of the tab balance and overage charges?

Did you pay to correct account number? You can check your bank statement or credit card statements if your payment went through.
Then call Koodo at 1-866-995-6636 and ask them why you still receiving a bill.

This conversation is no longer open for comments or replies.