Online Buying

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  • Updated 4 years ago
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Hello,

I am currently in China and will be returning to Ontario at the end of the month. I want to order a phone and plan online so that it will be there for me when I arrive. When would I start being charged for the plan? Do I need to call and activate the phone when it arrives or is it ready at the doorstep?

Thank-you.
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Sarah Fredericks

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Posted 4 years ago

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Chris Petersens

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I would order it about a week before month end. It takes a few days for delivery depending on where you live. The phone comes activated at least ours did the last time we ordered a phone from koodo online.
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Yannick

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Hi Sarah, Chris is right! However, you'll need to call us in order to activate your account (free of charge). We can be reached at 1-866-995-6636 from another phone. You'll find more information about the activation in the package you'll receive :) Thank you!

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Chris Petersens

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If she buys online phone comes activated. Is that not correct?
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Yannick

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Hi Chris, in this situation, Sarah will open a brand new account. Since the SIM card will not be activated until the account is created, the phone will not work right away. Thank you!
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Sarah Fredericks

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Oh perfect!

Thank-you both for the information! :)

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