I have an order in process. Signed up for new account and ordered phone. Koodo has delivered phone, but no account information (no phone number, no account number). I discovered after ordering that I could wait to buy the phone until after the account is registered and the phone will be cheaper (I have another account active, which shows the lower prices). I emailed online customer service immediately to determine if they will give me cheaper price or if I should cancel the phone order, and register the sim before reordering to get the lower price. This was five days ago. No response (not even receipt notification). I have sent a new email every day and phoned daily, leaving vm because they do not answer. I am concerned they will not address this issue before the 15 day period is up and I will be stuck with the phone at the higher price. I called regular customer service who say they can't do anything because it is online order. Nice way to start a relationship with a new customer. Any ideas?