Online Phone Return Policy

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  • Question
  • Updated 4 months ago
  • (Edited)

I recently purchased an Iphone SE through the webstore and I'm not happy with
it. I was looking up the return policy and have seen different answers.

What I want to find out is when the 15 day money back guarantee starts. Is it from the order date or the day it was shipped out to me? I have had the phone for 10 days and I'm hoping I can still return or exchange it.

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Shannon

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Posted 4 months ago

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Goran, Mobile Master

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Officially when the order is placed but Koodo is accepting of a longer shipping period. Follow the contact info here:

https://www.koodomobile.com/help/retu...

The sooner you do it the better.
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Shannon

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I did contact them last night but haven't heard anything because it was late. The order date was Feb.20 but I didn't receive the phone until Feb.27.
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Dennis, Mobile Master

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They are pretty backed up right now.  If you dont hear anything from them by mid next week I would send Koodo a private message via facebook or twitter
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Shannon

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Yeah, that's understandable. I also messaged them really late last night so I wasn't expecting to hear from them yet :) Do you know if they use the date I emailed them for the return? By next week it will be way over the 15 days.
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Dennis, Mobile Master

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Koodo is reasonable.  If you contacted them prior to the 15 days and it was their delay, they should let you do the return
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David, Mobile Master

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Usually the ship date. Contact the Webstore right away, so your return request date is set.