Online payment not working.... says theres no security code

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  • Updated 2 years ago
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I'm trying to pay my Koodo bill online, however whenever I get to the step where I click to submit my payment and credit card information, I get a message saying I need to put in a security code and it doesn't let me go any further.  Except the kicker is, I've already put in the security code.  Has anyone else experienced this?  
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Sarah DeBoer-Murley

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Posted 2 years ago

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Dennis, Mobile Master

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I think this is the second time I heard about this in this this forum this week
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Timo Tuokkola, Mobile Master

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What kind of card? I know AMEX wants the choice in the front of the card, not the back...
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Mathieu, Mobile Master

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That hapenned to me last time I tried to pay my bill. I had to restart like 5 times before it actually let me make my payment...
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Bernard, Official Rep

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@ Sarah, can you pls take a screenshot minus the credit card info, so I can see what you see? Thanks!
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Sarah DeBoer-Murley

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Sarah DeBoer-Murley

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I use Visa, so it shouldn't be a problem.
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Bernard, Official Rep

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And the account is in your name?
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Bernard, Official Rep

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Sarah, looking at your account right now....here you posted under a hyphenated last name, if your visa card also has that, that could be the reason for the fail, as our records does not have the same. 
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Sarah DeBoer-Murley

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That isn't be the issue. My Koodo account and Visa are both under the same name, Murley.  

Specifically, once all my card information is filled in, the only message that pops up is that the security code is needed to continue, even though there clearly is a security code in the box. Unfortunately I cannot show you that as it only shows that when all of the card information is filled in and I try to continue the payment.
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Sarah DeBoer-Murley

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UPDATE: I typed in all the card information manually, instead of having Keychain populate it, and it worked, however now the message says my transaction didn't go through and I need to re-enter the card information or try another payment method.  

It's not the card.  I have money on it, I believe it is the website.
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Bernard, Official Rep

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I see you attempted to make payment...what I also see is a decline on our end because of an address mismatch. What we have on file and what is on the card. Could that be the issue?
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Sarah DeBoer-Murley

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I was using this credit card problem free from this past September up until April.  Since May, I haven't been able to pay online.  

As well, I cannot now check that the credit card matches or does not match, because many pages are opening up as forbidden for me.  This is the link to my profile page.

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Melissa, Employee

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Hey Sarah! We've made a few changes to secure our payment system recently.  You'll need to give a call to our payment services team to verify the credit card, then you will be good to go with the payments!

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