Online order with no shipping details?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I ordered the LG G4 on the 1st of April (morning of... like 1am morning), got the email confirming the purchase, order number, with it saying shipping details would be sent as well in a follow up email but i still have yet to receive anything.

Ive also tried to email the webstore but i keep getting emails back from Telus postmaster saying undeliverable.

Order number is HFOXXXXX08
Photo of Brandon Adams

Brandon Adams

  • 110 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,888 Points 100k badge 2x thumb
Photo of Mayumi

Mayumi, Mobile Master

  • 112,928 Points 100k badge 2x thumb
Once your order has shipped, they will send you a confirmation email with your tracking number.
Their website says "shipping may take up to 10 business days."
I would call them if you don't get any follow up Email in next few days.
http://help.koodomobile.com/getting-started-with-koodo/Buying-Online/What-is-your-online-ordering-an...

Add: whoops, I didn't see your reply when I submitted 
(Edited)
Photo of Brandon Adams

Brandon Adams

  • 110 Points 100 badge 2x thumb
They actually just called me to complete the verification portion of the order now so the shipping info should be sent to me. Thanks for the quick replies tho

This conversation is no longer open for comments or replies.