Online order

  • 1
  • Question
  • Updated 10 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I've place an order from the 12th of Sept today is the 26th and still no info regarding order, what's up??
Photo of phill smith

phill smith

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 10 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
Hello Phil,

What is your order number? If you want more details, an employee will need your order number to look it up for you!
Photo of phill smith

phill smith

  • 90 Points 75 badge 2x thumb
Order No. HFO18671948 
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Phill,

Did you get any emails from the webstore at all about your order?
Photo of phill smith

phill smith

  • 90 Points 75 badge 2x thumb
No, nothing about the item
Photo of Ranjan

Ranjan, Official Rep

  • 30,504 Points 20k badge 2x thumb
Hi Phill - there indeed look to be some complications with your order. I'm seeing that it was cancelled and the amount originally charged was refunded to your payment card. You can contact the web store directly for more information:
1-844 566-3697
or koodo.webstore@koodomobile.com
Hours of operation: Tuesday to Friday from 3pm to 9pm EST

This conversation is no longer open for comments or replies.