Online is not allowing me to transfer my old number to my phone

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  • Updated 1 year ago
  • Answered
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Heather Hollyoake

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Posted 1 year ago

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David, Mobile Master

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All you need to do is put the SIM with your old number into  your new phone.  If they are different sizes there is an additional step of updating the SIM information in self-serve.
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Ivan, Mobile Master

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Can you please clarify the following: are you a new customer trying to port your old number from your previous provider or are you an existing customer that simply got a new phone?
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Heather Hollyoake

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This first response worked. I had put the new Sim that came with it. Once I put my old Sim it worked.