Online Bill Payment Not Working!

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  • Updated 1 year ago
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For about 6 months, I've not been able to pay my bill online and that is my preferred method of payment.  The system seems to be broken and Koodo staff seem oblivious to the problem.  It doesn't matter what computer, operating system, browser or credit card I use, I get the same error message.

From the look of it, thousands of others have had this same problem and yet Koodo continues to do nothing about it.  Why offer the option if you're not willing to maintain it?
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John Bills

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi John,

I was able to pay my bill without any issues. What error messages are you getting? The credit cards name and billing address must match the name and address on the Koodo account.
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Bernard, Official Rep

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@ Rob We got your payment you made to day online at our site. What was giving you a challenge?
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John Bills

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I eventually made it with my phone, but it would not and won't accept credit card payments online.

It gives the same error message every time which I've taken screen shots of and sent to support, but to no avail.
(Edited)
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mellanyburyska

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So what can be done and how? Note: i couldnt even pay my account on line. I had to do it by phone. I want to be able to pay both accounts on line.
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David, Mobile Master

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There are a number suggestions elsewhere in this thread offering solutions.
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mellanyburyska

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Not the directions on how to access the payee link to pay my husbands account. I can only access my own by 611 or #123. toI also want to make corrections on my and my husbsnds account. To do on line payment. How? Specific directions!!!
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David, Mobile Master

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Here are some options:
  • You can call #123 from your husband's phone and make payment with his credit card. (MellanyBuryska, Goran)
  • You can pay Koodo from your bank account through online banking. (Chad Burr, Goran)
  • You can add a second credit card to your account so each of you have a credit card in your own name to meet the payment requirements. (Ivan)
  • You can call Koodo or go to a kiosk and consolidate your phone lines into one billing account and make payment for both phones. (Chad Burr)
  • You can go to a Koodo kiosk and make credit card or cash payments there.
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mellanyburyska

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Thank you. These specific options outlined in this clear way are exactly what i was looking for and therefore very helpful! Have a great day:)
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Thanh Xuân Võ

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I have attempted to pay my wife bill using my credit card but it doesn't allow me to go through the final step. I check all the addresses are same (my credit's address and my wife and my address).

I bet this is because the name is different (my name instead of my wife's name)? If so how can I pay my wife bill using my credit card?

Thanks
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Chad Burr, Mobile Master

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Yup.. The names must match on the credit card. You could transfer the service to your name or just pay via online banking.
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Ivan, Mobile Master

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Another solution is to add your wife as an authorized user on your credit card. This will have a card issued in her name, but would be tied to your account.
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Poor Rich

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Here's what my wife did when she couldn't access her account online for months to check balance and make payments...

She said to the CSR Supervisor that she was gonna take this matter to the CRTC... they fixed the matter within minutes and gave her a stupid amount of credit for her troubles.
(Edited)
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Ivan, Mobile Master

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This thread isn't about not being able to log in; it's about online payment issues.

The majority of online payment issues are stemming from new requirements that credit card info matches name and address on the Koodo account.

When this is the case, no amount of complaining to anyone will solve anything. These are new industry-wide regulations with which all telecom providers must comply.
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Marc Thorup

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I am not able to pay my bill either, first time getting this error
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Chad Burr, Mobile Master

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Marc, what error are you getting?
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Marc Thorup

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I enter my cc info hit next and it takes me back to the first step 
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Ranjan, Official Rep

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Hey Marc - we're experiencing some issues with our self-serve portal at the moment. Payments can still be made  through the IVR system by calling 611 from your phone, or through online banking.
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Shang Lu

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I have the same problem here. After I entered my card information and click “Next” button, it jumped back to the first step. What happen?

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Goran, Mobile Master

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Is there anything else that happened or it said? There have been issues that are being worked on. If it just will not work, you can alternatively pay via online banking with Koodo as a payee or call *123 select option 3.
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Bernard, Official Rep

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Slight correction Shang. Pls use #123 from your phone..
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Bernard, Official Rep

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I see your payment went through. Thanks Shang!
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Shang Lu

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well, finally i made a phone call to pay. However i still wish to use online payment next month. Hope it will work then. Thank you guys.
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Maylin Denis

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The same here, I can't pay my bill online, I just can't go beyond the first tab, I don't even get an error message nor anything, it just doesn't work. I will try to pay from my online banking but I rather to pay within the same page, can this be verified/fixed please?
(Edited)
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Bernard, Official Rep

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I see you already made a payment using our phone self serve Maylin. We have thousands of people paying online every day, so I'd like to see if we can figure what the issue may have been for you this time since you were able to pay online the month before. What browser were you using?
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Michael Wayling

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The same here, I can't pay my bill online.  I am unable to reach the payment screen to settle my outstanding bill.   I can see the amount owing and press, pay bill; the next screen autofills the outstanding amount under which is a box "next".  pressing "next" does nothing.  How do I pay my bill ??
I've always paid online. From the same computer, using the same browser and no information about me or my credit card has changed.  Not that I can even get the to screen asking for my credit card into.  I cannot get to Step 2. 
michael