Online bill payment error.

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  • Question
  • Updated 2 years ago
  • Answered
I have made several attempts to pay my bill using the online bill payment system this month, but keep getting an error saying "we are not able to complete this transaction at this time." I am using the same valid credit card I've always used.
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Lenny K

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  • frustrated

Posted 2 years ago

  • 1
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Mathieu, Mobile Master

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Hi Lenny,

Make sure you are ussing one of the supported browsers: Internet Explorer, Chrome, Firefox, Safari. Delete your cache and cookies. Restart your browser, attempt to re-do the payment. Your credit card must also match the last name of the account. 
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Tayeb A, Employee

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Hey Lenny,

Have you tried Mathieu's suggestions? Do you still need help?

Keep us posted!
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Lenny K

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Thanks, I used a different machine and it worked.

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