Oneplus one texting issue

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  • Updated 3 years ago
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Hi, I just recently switched to koodo on my oneplus one phone, however there seems to be some weird signal issues. I am able to send and receive calls but I can't send or recieve texts. when i am able to send texts it takes more than 5minutes to send a text. When LTE is on I'll onlt have 1 bar, and when i choose 3G i get 4-5 bars, but still i can't send texts. How could i fix this?
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Calvin Lee

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Posted 3 years ago

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Tayeb A, Employee

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Hey Calvin,

Have you tried rebooting your phone ? Are you trying to text using the default Text App or via Hangouts?

Keep us posted!

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Calvin Lee

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Yup, tried all those still doesn't work.
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Karine

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Hi Calvin,

Please verify if your Service Center Number is +16475800172 and
then you will be able to send text messages. Dial  *#*#4636#*#*  and press call. Please let us know if it worked out. Thank you! 

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Obi

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Hi Karine, Tayeb,
I have a similar issue, where I can use my data and I can text; but I can't make a call or receive.
I'm on LTE (as a preferred network) and can find Koodo and select it under 'Network operatrs'.
I've power cycled, removed and inserted the sim, but no results.
Whenever I switch to 3G, the service is completely gone.
I've done a clean factory reset as well.

Thanks for helping.

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