one irate mom

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  • Updated 3 years ago
Koodo really needs to offer the ability to buy insurance on a new phone in Canada! I am a single parent of a 5 year old and a full-time student. I don't happen to have an extra 500, floating around to buy a replacement phone or pay off a tab on my new phone. Should that phone get lost or stolen. When I lived in the USA, I had the option of having insurance, so why don't you have it here? I am a responsible person, I have an otter box protector on my I phone and I don't let my child anywhere near my phone. But I left my phone at her school, in a rush and it was lost yesterday. Well, this cell-phone is my lifeline, I gave up my land line to consolidate costs. What good is this, if my cell phone is lost and I cannot afford to replace it? Luckily a good Samaritan turned in the phone. But I have to say, KOODO you were no help when I called yesterday from London Drugs, where I had purchased my phone originally. Oh sorry Lady, we don't offer any insurance or replacement you will have to pay off your tab and buy another phone, is what I was told. NOT HELPFUL OR REALISTIC. Guess what, after I finish school and graduate, I will pay off this tab and drop your service. Shame on Koodo, for not offering a basic service and to people who really need it.
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s nichols

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Posted 4 years ago

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Boolanger

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Personally never one for insurance and this won't help you much now, but if you buy your device from a 3rd party seller like futureshop or Bestbuy I beleive they will offer the type of insurance you're looking for
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Sophia, Mobile Master

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Agreed with Boolanger, insurance is usually a money grab. We can't avoid it for our house and car but we're offered insurance left, right and center. Even our cats are being spammed to take out vet's insurance and the terms are brutal.

But if people want insurance, I too believe you can get it just about anywhere but I wonder if it's worth it. Here is a nice article about the pros and cons and possibilities: http://canadianbudgetbinder.com/2013/...
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Jonathan I, Mobile Master

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You're also not forced to buy another $500 device. You could get a cheaper phone to buy in the mean time until it becomes more affordable to upgrade to a better phone.
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Mayumi, Mobile Master

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- " Shame on Koodo, for not offering a basic service and to people who really need it."

I don't get it...
Why is Koodo to be shamed? Because they don't offer insurance or they didn't offer you any discount/ free replacement on your stolen/lost phone?
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Trace

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Why is a service provider always blamed when someone runs up against a problem in their life, usually of their own making?
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Some random Mobile Master, Mobile Master

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I like your thinking! Finally, common sense!
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Cameron Jones

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Losing a phone sux!! I get panic attacks when I can't find it around the house but not sure if insurance would solve the problem. It's a nice thing to have for some people
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Ivan, Mobile Master

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We need less insurance in our lives, not more.
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Trevor Newark

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This may not be an answer you like but the truth hurts....you said your responsible but you left your phone.....if you dont have money to replace it, its over your means in the first place, and you should buy a prepaid flip there 50$ and give you free 25$ time....and lastly this is clearly a problem you created and now you are mad at....not you? hmmm
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Sophia, Mobile Master

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True, but that doesn't mean it is our job to grab their neck and rub their nose through it... let's just stick to the subject (phone insurance) and by all means give your opinion about that, without telling her how "wrong" she is about the choices she might have made. It's been six days since she posted an angry rant and it's all been said already, let's leave her alone for now.
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DJ

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Stop your cyber bullying
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s nichols

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The truth does not hurt, but your opinion is simply YOUR truth, not mine!!
I am simply asking the question about WHY does KOODO, not offer me the CUSTOMER the choice (MINE) the ability to purchase phone replacement insurance? What is it to you, if I elect to purchase this product or not. I think as a responsible owner, I should have this option. Accidents happen, do they not even to very responsible people, which is why a responsible person would have insurance to guard against these mishaps.
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David, Mobile Master

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You have the option to add it to your homeowner's or tenant's insurance. One of the problems with the carrier offering insurance is they would likely contract with a single insurance provider, limiting your choice, and likely be vilified for the offering they provide as are the big box electronics stores for the add-on insurance they offer.

Given the small number of folks who would choose specific phone insurance, the cost might be prohibitive, so again better to have it as part of your home insurance.
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Trevor Newark

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well said thank you
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Kris Telech

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Solution.

If you are on a tight budged get a phone for $100.00 not $800.00 it will be a lot easier to replace money wise. then you will have less of a reason to blame every one around you for your screw-ups
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Trevor Newark

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if im on a tight budget i dont buy a mercedes...see the relation
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s nichols

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My phone did not cost 500.00 or 800.00 that would not have been a good purchase for me. I am not blaming anyone for the loss of my phone.
I am simply asking the question about WHY does KOODO, not offer me the CUSTOMER the choice (MINE), the ability to purchase phone replacement insurance? What is it to you, if I want to elect to purchase product replacement insurance or not. I think as a responsible owner, I should have this option. Accidents happen, do they not, even to very responsible people. Which is why a responsible person would have insurance to guard against these mishaps.
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Trevor Newark

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you say all your doing is simply asking but as the topic title infers, your irate which goes along with your dialogue....not sure why everyone has that bully attitude... i havnt bullied anyone lol...like i said the truth hurts because people are offended when they mess up get mad say somthing and regret it later by saying im "simply".... i was simply offering easy solutions to your problem ;)
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Trevor Newark

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cant afford it? dont buy it.. if you do dont get mad when you lose it
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s nichols

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Trevor Newark thank you for all of the amusing short sighted comments. I can be irate, if I want to, so can you. It is called freedom of speech and thought. I am not offended by your comments, it is simply your opinion.
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Chris Petersens

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Looks like you had iphone, that they do sell "apple care" not sure if it's good for lost phones though.
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Trevor Newark

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Well if you'd like to call it short sighted that's fine ...I see perfect logic in what I said... And I'd rather be logical than an irate iPhone mom mad about losing a pho..leaving a phone behind...if they had that kind of service the black market would be loaded with jailbroke "I lost my phones"... my comments weren't meant to offend you either..just common sense....only so much can be put on the service provider...xD and there only amusing because its ur topic :p
(Edited)
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Jordan Stevens

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Hi Irate Mom,

I'm one happy Koodo employee. Just wanted to let you know that Koodo offers an Extended Warranty Program. Although, it doesn't cover lost or stolen phones, it does protect you from drops and other types of accidental damage. Check out the full details here: http://koodomobile.com/en/on/extendedwarranty.shtml
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Mark Kokolsky

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The problem with most of the carriers that offer that type of warranty, is that there is usually a monthly cost, as well as a deductible if you have to replace the phone. A lot of times your much better off just putting that money into the bank and saving it. Insurance works because they run the numbers, and they make money off it. If they were just replacing everyones phones if it got lost they wouldn't be making money. So you can guarantee there are conditions, and the deductible means its not a free replacement.

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