One easy payment for less than your monthly plan and everyone shakes hands happy.

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  • Updated 4 years ago
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Koodo should re-consider this month & a ?/? doubled up initial bill.

You get a lot of ill will over a $small item and it reinforces the cell companies' perception of being out to snatch every dime they can. Definitely starts customer off on the wrong foot if they have to start thinking that I must complain at the first bill which may be way over what I thought my monthly plan was going to cost.

Make sure folks leave the store/site with some kind of autopay arrangement one easy payment of under the monthly fee and everyone's happy.

Consumer Cellular in the US has a much more friendly approach: make the first bill just the prorated stuff. On a $25 plan I got billed for the SIM $10 and then CREDITED for the SIM $10 because I activated (no charge) and then 3 weeks for the actual service I used. I was also free to jack up or deflate my plan at any time till billing day. Turned out I needed much less data than I thought, deflated the plan to accommodate and that was the amount I was invoiced for the entire period, none of this xx days at the higher rate even though you didn't use it...
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Posted 4 years ago

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Robert, Mobile Master

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Proration is causing a lot of trouble. I agree with you that id you paid in-store the client would understand right away.
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When we bought our phone at a koodo store they printed out an approximation of our first bill. it was easy to understand. And when we got our bill it was exactly as they said. Don't all customers get that?
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rikkster, Mobile Master

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Proration is a fairly simple concept provided that it is explained at point of sale. Of the few Koodo kiosks I've visited, proration was clearly explained and I received a printout of what my approximate bill would be.

I think the problem stems with some retail partners who are not in the proverbial loop and are more interested in making a quick sale as opposed to taking the time to properly inform the customer about their first bill and proration.

Welcome back RudyW!
Precisely. My experience was exactly the same as yours.

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