ON Koodo home phone not reachable from BC Vonage number

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  • Updated 9 months ago
  • (Edited)
Calls from a 250-483-xxxx number (in BC with Vonage) will not complete to 519-836-xxxx number on ON with Koodo Mobile Home phone. Caller gets recording about "we're trying to connect your call, all lines are busy, try again later".

Other calls to Koodo 519 number complete normally and Koodo 519 number can call Vonage 250 number successfully.

The Koodo mobile home phone adapter changed physical location within the city limits but in the previous location never had an issue receiving calls from the 250 number.

Why is this happening and how do we fix it?
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Posted 9 months ago

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Dinh, Mobile Master

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It could potentially be a vonage problem, as you told your Koodo number can receive another calls and can call other normally (including the 250 number).

Did you try to reset the vonage, and is there any issues with vonage number calling another 519  (not Koodo number).
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David, Mobile Master

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Try rebooting the WHP.
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Remove the home phone wireless SIM and re-boot. Shut down, replace the SIM and reboot again. 

Unplug the Vonage box. Disconnect the phone and ethernet cables and reboot. Shut down, replace the cables and reboot again.

That should reset both connections completely.

If it still doesn't work, have the Vonage caller dial *671519-836-xxxx. There are sometimes issues with VoIP long distance. The *67 prefix apparently pre-identifies the caller as eligible.